Privacy Policy

Last updated: February 1, 2026

Introduction

Joe's Fencing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form
  • Request a quote or consultation
  • Subscribe to our newsletter
  • Communicate with us via phone, email, or WhatsApp

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Device identifiers and screen resolution

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Process and fulfill your service requests
  • Send you quotes, estimates, and project information
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Analyse website traffic and user behaviour
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., email service providers, payment processors)
  • Analytics Partners: Services like Google Analytics and Microsoft Clarity to help us understand website usage
  • Advertising Partners: For remarketing and conversion tracking (e.g., Google Ads, Microsoft Advertising)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, sale, or acquisition of our business

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Cookies help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Deliver relevant advertising

You can control cookies through your browser settings or our cookie consent preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data in transit
  • Secure hosting infrastructure
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact enquiries: Up to 3 years after your last interaction
  • Project records: Up to 7 years for legal and tax purposes
  • Marketing preferences: Until you withdraw consent
  • Analytics data: Typically 26 months

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information in certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within one month.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: